1. Introduction

At Horizonspotlink Corp., we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the conditions and procedures for returning items purchased from us.

2. Return Period

You have 14 days from the date of receipt to return an item for a refund or exchange. Items returned after 14 days will not be eligible for a refund or exchange.

3. Eligibility Criteria

To be eligible for a return, the item must meet the following criteria:

- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging with all tags, labels, and accessories included.
- You must provide a receipt or proof of purchase.

4. Non-Returnable Items

The following items are not eligible for return:

- Gift cards
- Downloadable software products
- Perishable goods such as food, flowers, or plants
- Personal care items such as cosmetics and hygiene products

5. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or 1-617-642-6733 to request a return authorization.
2. Once your return is authorized, securely pack the item in its original packaging, including all tags, labels, and accessories.
3. Include a copy of the receipt or proof of purchase.
4. Ship the item to the following address:

Horizonspotlink Corp.
1387 Washington St, Boston, MA 02118, USA

6. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider's policies.

7. Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team at [email protected] or 1-617-642-6733. We will guide you through the exchange process. Exchanges are subject to product availability.

8. Return Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected] or 1-617-642-6733. We will arrange for a replacement or refund at no additional cost to you.

10. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:

Horizonspotlink Corp.
1-617-642-6733
1387 Washington St, Boston, MA 02118, USA
[email protected]

Thank you for shopping with Horizonspotlink Corp. We appreciate your business and are committed to providing you with the best possible shopping experience.